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Jan. 3, 2010

Microsoft Says Lost Hotmail E-Mails Restored

by The Associated Press

Microsoft says it has fixed the glitch that caused some Hotmail users to lose all of their e-mails.

Frantic Hotmail users posted complaints on Microsoft Corp.'s online message board over the weekend saying messages had disappeared. Spokeswoman Catherine Brooker says all the affected users now have their e-mails back.

On Saturday, Brooker said a limited number of people had been affected. Microsoft is still investigating the cause of the problem.

Microsoft's free e-mail service is the world's most popular, with 360 million users worldwide, according to the Web traffic measurement firm comScore Inc.

Microsoft's Hotmail message board contains 476 pages of complaints about lost and deleted e-mail messages that date back to early November.

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by The Associated Press Jan. 1, 2001

Hotmail Investigates Disappearing E-Mails Dating Back to November 2010

Some users of Microsoft Hotmail are starting off the new year scrambling to get back e-mails of old. A chorus of frantic users has posted complaints on Microsoft's online forum that all of their messages have disappeared.


"Please help me get them back,'' one user wrote in a post dated Saturday. "All my kids' info and pictures are in there!''


Others complain that the majority of the e-mail in their inboxes was sent to their deleted mail folders instead. It is unclear from the posts how widespread the problem is. The free Web-based e-mail service is the world's most used with about 360 million users, according to comScore Inc. Windows Live support technicians have said in numerous threads that the Hotmail team is aware of the problem and working on a fix.


"At this point it appears to be a limited issue, and Microsoft is working with individual users who are impacted. We apologize for any inconvenience to our customers,'' Microsoft spokeswoman Catherine 
Brooker said in statement Saturday. She declined to disclose what caused the glitch.


Microsoft's forum contains 476 pages of complaints about lost and deleted e-mails that date back to early November.
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