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Friday, September 9, 2011

Where's My Hotmail: Crash Affected Millions Of Microsoft Users Worldwide

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Crash Affects Millions Of Microsoft Users

 September 9, 2011
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By NEWSCORE
REDMOND, Wash. - The world's largest email provider, Microsoft, was struggling to restore its services Friday after outages that reportedly affected up to 365 million users worldwide.
The service disruptions affected a variety of Microsoft email products including Office 365, MSN.com, Live@edu and Windows Live Hotmail. The extent of the disruption was unclear, but Microsoft confirmed problems in Europe and the Asia-Pacific region.
"We're rolling out a fix that we believe will resolve issues with Hotmail, SkyDrive, and our other Live properties," the company tweeted around 2:00am ET.
At about 5:00am ET, the company announced that its Office 365 service, a cloud computing product with email capabilities, had been restored.
Other services, including Windows Live Hotmail, appeared to be coming back online, but online forums and blogs were still reporting issues at 5:00am ET.
While it was unclear what caused the outage, there was speculation that Microsoft was caught in a power blackout that hit large parts of America's southwest late Thursday.
Friday afternoon, Microsoft said that it had restored its email servicest.
"Service was fully restored as of early this morning," Microsoft posted on Twitter around 1:30pm ET.
Microsoft also said on Twitter that it did not believe the outages were related to the blackouts in California and Arizona that left up to five million without power Thursday. The company instead blamed a Domain Name Service (DNS) problem as the likely culprit.
Some customers continued to complain of issues with Microsoft products on online forums and blogs, and the company said it was looking into the complaints.
"We are investigating an issue for very small number of customers," Microsoft said on Twitter.



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